- $5.00 flat rate US shipping or FREE on orders over $150! (Please note: free shipping threshold is in a single purchase. We are not able to hold multiple orders to combine for free shipping.)
- Orders are processed and shipped out in 2-3 business days.
- You may choose free local pickup and pickup your item at our new Lakeville MN warehouse (Do not choose this option if you are not local as your items will NOT be shipped)
- STORE PICKUP IS OFFERED FRIDAY 5-7pm AND SATURDAY NOON TO 4. You will receive notice when your item is ready.
- Items not picked up within 90 days of the pickup email being sent will be donated to a charity of our choice, with no refund. Thanks for understanding that we have limited space to hold these items.
- We are unable to take responsibility for items after they are with the shipper (USPS), for additional security, please add Route Insurance at checkout! This covers your package at replacement value for a much lower cost than shipping insurance through USPS! If your order does not have Route attached, you are responsible for filing an insurance claim with the USPS to get a refund.
- All items will be shipped to the address entered at checkout by the customer. We do not have a way to verify or modify.
TO INITIATE A RETURN YOU MUST EMAIL email@example.com PLEASE DO NOT REACH OUT ABOUT RETURNS VIA OTHER AVENUES. THIS IS WHERE THE INFORMATION WILL BE SENT TO YOU.
- In order to be sure your item both fits and flatters your curves, we gladly accept returns of regular priced merchandise for 14 days.
- BEGINNING MAY 1- ALL RETURNS WILL BE PROCESSED AND PAID OUT TO STORE CREDIT OR COMMENTSOLD ACCOUNT CREDIT (BASED ON WHERE THE ORDER WAS PLACED) WE WILL NO LONGER OFFER RETURNS TO ORIGINAL PAYMENT SOURCE.
- All sale/clearance priced/seasonal/holiday/ and promo priced items are final sale. All leggings, bralettes, accessories and Drinkware are final sale.
- If you would like to mail back a return, see the guidelines below, and then email us to initiate: firstname.lastname@example.org
- PLEASE DO NOT MAIL BACK TO THE STORE ADDRESS ON THE LABEL (they leave the package outside on days we are not there).
- In store pick ups may be returned within 14 days of date of order (if item isn't picked up for longer than 14 days it is no longer eligible to be returned), Shipped items are accepted for 14 days after delivery date.
- Items received beyond 14 days after delivery date will not be accepted.
- Buyer is responsible for shipping charges to return the item to us. You can also return the item, in person, to our warehouse location at 20137 Icenic Trail, Lakeville during the pickup hours (Friday 5-7pm and Saturday 12-4pm) after emailing the returns email above
- Any returned items must be unworn, unwashed and with tags. Items may be denied a return due to condition- smoke or other smell, pet hair, stains, obvious signs of wear or other damages. If a return is denied, we will reach out to you to see if you would like to have it shipped back to you, at your cost, or if you would prefer we donate the item for you.
- Buyer is responsible for product in shipping process and should insure/protect accordingly.
- We do not offer exchanges for returns. To purchase a different item, different size, etc just go ahead and order that item separately. The new transaction and the return are completed separately. (this insures you can grab your replacement before your size/color is sold out.)
- Return processing may take 5-7 business days
- We are unable to accommodate cancellation of orders once completed on website.
- We are unable to apply promotional codes to a purchase after it is completed- if you have a code to use, be sure it is applied before checkout.
- RE: LIVE SALES- Due to high demand and fast movement of live sale inventory, we are only able to accommodate the return of 3 items from live sales per month.